If your downloaded file won’t open, it’s usually due to the app used or an incomplete download. Don’t worry—this is one of the most common and easy-to-fix issues.
What to check first:
- Make sure the download completed fully. If it stopped midway, try again.
- Open the file in a supported app: Adobe Acrobat, GoodNotes, Notability, or Xodo.
- On mobile, save the file first, then open it from your Files app.
- If it’s a ZIP file, make sure it’s extracted before use.
🧩 Still not working? Contact us with your order number and we’ll help you access your files.
Next: Learn What to Do If a PDF Looks Blank or Laggy.