Why Is My File Not Opening?

If your downloaded file won’t open, it’s usually due to the app used or an incomplete download. Don’t worry—this is one of the most common and easy-to-fix issues.

What to check first:

  • Make sure the download completed fully. If it stopped midway, try again.
  • Open the file in a supported app: Adobe Acrobat, GoodNotes, Notability, or Xodo.
  • On mobile, save the file first, then open it from your Files app.
  • If it’s a ZIP file, make sure it’s extracted before use.

🧩 Still not working? Contact us with your order number and we’ll help you access your files.

Next: Learn What to Do If a PDF Looks Blank or Laggy.

Back to blog