Where to Find Your Downloaded Files

Downloaded your product but can’t find where it went? This is a super common issue, especially on phones and tablets where file systems can feel confusing. Let’s help you locate that download quickly.

Here’s where your files go by default:

💻 Windows or Mac:

  • Look in your Downloads folder.
  • Or, search for the file name in the search bar.

📱 iPhone/iPad:

  • Open the Files app > tap Browse > choose Downloads.

🤖 Android:

  • Go to the My Files app > Downloads folder.

📌 If you opened the file directly in an app (e.g., GoodNotes, Adobe), it may now live inside that app’s storage. You won’t find it in Downloads anymore.

Next article: Do you need to create an account to access your files? Let’s clear that up.


 

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