Downloaded your product but can’t find where it went? This is a super common issue, especially on phones and tablets where file systems can feel confusing. Let’s help you locate that download quickly.
Here’s where your files go by default:
💻 Windows or Mac:
- Look in your Downloads folder.
- Or, search for the file name in the search bar.
📱 iPhone/iPad:
- Open the Files app > tap Browse > choose Downloads.
🤖 Android:
- Go to the My Files app > Downloads folder.
📌 If you opened the file directly in an app (e.g., GoodNotes, Adobe), it may now live inside that app’s storage. You won’t find it in Downloads anymore.
Next article: Do you need to create an account to access your files? Let’s clear that up.